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Common Questions and Answers - Repeat Prescriptions

Q. When should I put in my repeat request?

A. When you have one week’s supply of tablets left. If you are going away you can put in your requests earlier than usual — just put a note on it so say why you are requesting your prescriptions early.

Q Why don’t you take repeat prescriptions over the telephone?

A. The surgery has over 6000 patients and we issue prescriptions for 6300 items every month. If every patient telephoned us we would not be able to get any other work done and the telephone would be constantly engaged. Once you have used the computer print out you will see how easy it is.

Q. I have lost my computer print out. What should I do?

A. No problem! Just drop a piece of paper into the surgery with your name, address, your doctor’s name and the medication you need. When you collect your prescription there will be a new computer list for you to keep.

Q. Will you post my repeat prescription to me?

A. Yes of course. We will need a stamped addressed envelope. If you do not provide us with a SAE, we will keep your prescription at the surgery for you to collect.

Q. Can you send my prescription to any chemist?

A. Yes.

If you wish your paper prescription to to sent to a chemist, only the following ones have a collection service from the surgeries: -

   For Fetcham - Cannon Court, Boots Fetcham, Boots Bookham and The Grove Pharmacy

   For Leatherhead – Day Lewis , Buckley Pharmacy & Boots.

If you wish your paper prescription sent to any other pharmacy, we are happy to do so providing you give us a stamped, addressed, envelope.

If you sign up for Electronic Prescription Service (EPS) your prescription will go to your nominated chemist.

 
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